Privacy Policy – Jackpotjoy
jackpotjoy-uk.uk is committed to protecting and respecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and what rights you have under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website and services, you acknowledge the practices described in this policy. We review and update this policy regularly to ensure it remains accurate and compliant with applicable legislation. If you have any questions, our Data Protection contact is available via the details below.
Data We Collect
When you register and use jackpotjoy-uk.uk, we collect the following categories of personal data:
- Identity data – full name, date of birth, username, gender
- Contact data – email address, phone number, postal address
- Financial data – payment method details, transaction history
- Verification data – copies of ID and proof of address documents
- Technical data – IP address, browser type, device information
- Usage data – pages visited, games played, session duration
How We Use Your Data
We use your personal data for the following purposes:
- To create and manage your account
- To process deposits, withdrawals, and bonus claims
- To verify your identity and comply with UKGC licensing requirements
- To detect and prevent fraud, money laundering, and underage gambling
- To monitor for responsible gambling obligations and player safety
- To send you account-related communications and, where consented, marketing
Legal Basis for Processing
We process your data on the following legal bases under UK GDPR:
- Contract – processing necessary to provide our services to you
- Legal obligation – compliance with UKGC, HMRC, and anti-money-laundering laws
- Legitimate interests – fraud prevention and platform security
- Consent – marketing communications (you may withdraw consent at any time)
Cookies
jackpotjoy-uk.uk uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences at any time via our Cookie Settings panel or your browser settings.
Types of Cookies We Use
We use the following categories of cookies:
- Essential cookies – required for the site to function correctly
- Analytics cookies – help us understand how users navigate the site
- Marketing cookies – used to deliver relevant promotional content (only with consent)
Data Sharing & Third Parties
We do not sell your personal data to third parties. We may share your data with:
- Payment processors – to handle deposits and withdrawals securely
- Identity verification providers – to meet our KYC obligations
- Regulatory authorities – including the UKGC, when legally required
- IT and security service providers – to maintain platform integrity
All third parties are bound by data processing agreements and required to handle your data in accordance with UK GDPR.
Data Retention
We retain your personal data for as long as your account is active and for a minimum of 5 years after account closure, as required by UK gambling and financial regulations. After this period, data is securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right to access – request a copy of the data we hold about you
- Right to rectification – ask us to correct inaccurate data
- Right to erasure – request deletion of your data (subject to legal obligations)
- Right to restriction – limit how we process your data in certain circumstances
- Right to data portability – receive your data in a structured, machine-readable format
- Right to object – object to processing based on legitimate interests or for marketing
To exercise any of these rights, contact us via the Help Centre at jackpotjoy-uk.uk.
Security
jackpotjoy-uk.uk uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Access to personal data is restricted to authorised personnel only, and all staff handling player data are trained in data protection obligations.
Contact & Complaints
If you have any concerns about how we handle your data, please contact our Data Protection team through the Help Centre at jackpotjoy-uk.uk. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk if you believe your data rights have been violated.